We built this for Booking.com
This isn't a slide deck. It's a working AI agent that changes a booking, explains a cancellation policy, chases a refund, and answers the real questions Booking.com guests ask every day. Try it.
What Lorikeet can deliver for Booking.com
Built around the questions guests actually ask — bookings and changes, cancellations and refunds, payments and Genius rewards — calm and fast, even mid-trip.
Natural conversations
Guests ask in their own words. Lorikeet understands context, handles follow-ups, and actually resolves the question — not just FAQ lookups.
All channels available
The same AI across chat, voice, email, and in-app. Consistent answers whether a guest asks about a booking, a refund, or a cancellation policy.
Compliance built in
Built for a global travel platform. Always states the rate policy before acting, never promises exceptions on a property's behalf, and keeps refund timelines accurate.
Around the clock
A booking change at the airport, a cancellation at midnight, a refund question mid-trip — guests get help whenever they need it, not just office hours.
Ready for your systems
In production, connects to your reservations platform, payments, property messaging and loyalty systems. This demo shows the experience — yours will have real integrations.
Live in days
This entire demo — guest scenarios, knowledge and chat — was built in hours. Your production launch can be just as fast.
How we built this for you
This demo? Built from scratch for Booking.com. Real logic for real guest scenarios.
Mapped your scenarios
Booking changes and cancellations, refund tracing, payment issues, Genius rewards and property questions — all handled with dedicated logic.
Added your knowledge
Rate policies, free-cancellation windows, refund timelines, Genius level benefits — searchable the moment a guest asks.
Set the safety controls
Identity-aware booking actions. States the policy before acting. Never promises exceptions for a property. Never promises a human transfer it can't deliver.
Went live
Chat is working right now. Ready to connect to your real reservations and payments systems.
Ready to add the world's best CX AI?
Connected to your actual guest data. Handling your real support volume across bookings, changes, refunds and payments.
Talk to the team